Refund policy

Wrong or missing items. Tell us within 48 hours of delivery, on WhatsApp (+961 76 629 333) or by email (info@ammiq.com), and we will send the correct item at no cost.

Faulty wine. If a bottle is corked or otherwise faulty, keep the bottle and its contents and contact us within 7 days; we will replace it.

Change of mind. Because wine and food products are perishable and sensitive to storage, we cannot accept returns of opened items or of items that have left our care for more than 7 days. Unopened items in their original condition may be returned within 7 days of delivery to the AMMIQ shop in Gemmayze, or collected by our courier at the delivery charge; the price of the items is refunded once they are received and checked.

Cancellations. You may cancel an order free of charge at any time before it is dispatched, by WhatsApp or email. Once the courier has collected the order, the change-of-mind terms above apply.

Refunds. Refunds are made by the method you paid with — cash on delivery orders are refunded by Whish Money or in cash at the shop; Whish Money payments are refunded to the same account — within 7 working days of our confirmation.

Tastings. Tasting bookings can be moved or cancelled free of charge up to 24 hours before the slot by WhatsApp.